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Customer Services

Customer Service Page

  • Sample Service
  • How To Order
  • Delivery Options
  • Payment Methods Accepted
  • Returns Guide

 

 

RETURN INSTRUCTIONS FOR CUSTOMERS

To return a parcel to The Direct Tableware Company:
 
1. Please contact the office to inform a member of staff which item/items you wish to return, and the reason. They will then provide you with a returns number, which needs to be clearly marked on the box.
Any goods received out of the original packaging, or that are returned incomplete will not and cannot be refunded.
 
2. Goods should be packed securely. Please mark any boxes with “FRAGILE” in a large bold font, so that it is clear. Any goods that are damaged due to inappropriate packing will not and cannot be refunded.

 
3. The box/boxes need to be addressed with:

Direct Tableware Co Ltd
Cutlers House
Lumen Road
Royston
Hertfordshire
SG8 7AG

Sales Return Number: (This number will be provided when booking a return - please call 01763 248008)

 

SAMPLES SERVICE

Samples are available by request on a sale or return basis. Samples will be sent out free of charge, but we require you to return them to us within 30 days of receipt, if you do not wish to keep them.
Samples will be invoiced the day after the goods have left our warehouse. Full Credit will be given if the samples are returned unused, in original and undamaged packaging, within 30 days.
 

 

HOW TO ORDER

5 Easy Ways to order

1. Web: You can place business orders through our website, by account or as a one off purchase. Our website will enable you to set up an account for your company, which will enable you to track your order history.
 

2. Phone: You can call our experienced team on 01763 248008 to place an order. Lines are open Monday to Friday 9am – 5:30pm.
 

3. Fax: You can fax orders over to us on 01763 249009 24 hours a day.
 

4. Email: Please click here to place an order via email.
 

5. Post: Orders by post can be sent to:

  Sales Department
  The Direct Tableware Company
  Cutlers House
  Lumen Road
  Royston
  Hertfordshire
  SG8 7AG

 
 

DELIVERY OPTIONS

Free delivery to UK mainland for orders over £150 (ex VAT)

Orders under the value of £150 (ex VAT) are subject to a £6 (+ VAT) carriage charge.

  • Standard delivery is on a 24/48 hour basis.

 
Other options available (please call to ask):

  • Guaranteed Next Day Delivery @ £15 +VAT
  • Next Day before 10am @ £25 +VAT
  • Saturday before 12pm @ £25 +VAT


**Please note that the above 3 options are subject to UK mainland location and are subject to stock availability**


 

PAYMENT METHODS ACCEPTED

  • By Debit/Credit Cards:Card logos
  • By Cheque: Payable to The Direct Tableware Company Ltd - Please write your Account/Order number on the reverse of the cheque. *You should allow 5 working days for the cheque to clear (from date of banking) before we can despatch any goods.
  • Bank Transfer: BACS or CHAPS please contact us for our account details