Frequently Asked Questions

Commercial Catering Equipment & Wholesale Hospitality Supplies: Expert FAQ

Find answers to the most commonly asked questions about working with Direct Tableware. If you can't find what you're looking for, contact us!

Product Offering

Which products do you sell?

We are a wholesale catering equipment distributor supplying over 25k products across the following categories:

Which brands do you supply?

We work with leading brands in the catering industry – including Steelite, Churchill China, Elia, Wedgwood, Spiegelau, Riedel, Robot Coupe and Villeroy & Boch.

To see a full list of brands we supply, please visit our brands page.

Can I see products before I buy them?

We encourage you to visit our product showroom in Royston – it’s a wonderful space where you can get a real feel of the products, where you can test concepts and most importantly – you will get inspired! With the help of our experienced team, we’ll ensure you leave our showroom with a lot of clarity!  

Pricing & Delivery

When will I receive my order?

We offer a next day delivery service for in-stock products (orders must be placed by 12pm). If products are required urgently, please contact our customer services team on 01763248008.

When will I receive my VAT invoice?

Once your goods are dispatched, you will receive your VAT invoice. 

What are your credit limit terms?

Your first order with us will need to be with a pro forma invoice. If you would like to buy on credit, kindly call our team on 01763248008.

What is your breakage policy?

We encourage you to check your delivery as soon as it arrives. If you discover any broken items, kindly inform us within 24 hours by sending us an email with a photo attached of the broken items.

I’ve changed my mind. How can I return items?

To help you with this query, please review our returns policy page.

Working With Us

I’m confused. Can you help me with my product selection?

With over 50 years in the industry, we have experience in all types of food and service venues. Our customer services team will be more than happy to assist you with your product selection. 

How can I contact the customer services team?

You can reach us by phone or by email. Our working hours are Monday – Friday, 09:00 am – 5:30 pm. Details can be found in the website footer and on our contact us page.

Which venues do you cater towards?

We offer products for all venues which serves food and/or drink. The industries we supply to includes restaurants, hotels, schools, colleges, bars, garden centres,  offices, airlines, train lines, hospitals, care homes and more.

Where can I see my previous orders?

Once signed into your account, you will be able to see all your previous orders.

Within your account, you can also amend your shipping address as well as re-set your password.

  • April 9, 2026