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Return Instructions

To return a parcel to The Direct Tableware Company:

1. Please contact the office to inform a member of staff which item(s) you wish to return, and the reason. They will then provide you with a sales returns number, which needs to be clearly marked on the box. Any goods received out of the original packaging, or that are returned incomplete will not and cannot be refunded.

2. Goods should be packed securely. Please mark any boxes with “FRAGILE” in a large bold font, so that it is clear. Any goods that are damaged due to inappropriate packing will not and cannot be refunded.

3. The box/boxes need to be addressed to:
Direct Tableware Co Ltd
Cutlers House
Lumen Road